FAQ - Frequently Asked Questions

ORDERED

1 Has my order been taken into account ?

Upon acceptance of your payment, you are redirected to a payment confirmation page. You will then receive a confirmation email which summarizes the details of your order. If you have not received this email, please check your email spam folder. If necessary, we invite you to contact our service indicating the date and the amount of the order.e.

2 Is it possible to cancel or modify my order ?

After receiving your order confirmation email, you can no longer cancel or modify it.. 

3 When will my order be shipped ?

For products in stock, your order will be processed within 2 to 5 working days after validation.

However, even if we do our best to process your order as quickly as possible, in the event of an increase in activity, such as during collection launches, or in the event of force majeure, power cuts, unfavorable weather conditions, the processing and shipping time of your order may exceptionally be extended. We promise, we do our best to deliver your order to you as soon as possible.ite. 

For products sold in pre-order out of stock, the shipping time will be communicated to you on the product page.it.

4 What to do in the event of a problem with the order ?

If you have any problem with your order, please contact us at sav.chillsilkparis@gmail.com, we will offer you a solution very quickly.

 

DELIVERY AND RETURN

1 How to track the delivery of your order ?

When your order is shipped, you will receive an email containing the link to track your order. This will allow you to track your order in real time..

2 Do you accept returns ?

We do not accept returns of your orders for reasons of hygiene due to sanitary rules. Unfortunately, we cannot afford to exchange or take back a product that may have been touched or opened.rt. 

3 What are the countries, methods, delivery times and costs ?

 
Delivery country carrier Delivery price Delivery time
Metropolitan France Colissimo 4.90 - free from 60 purchaseat 3 to 5 working days
Other country Europe / DOM-TOM Colissimo / B2C Europe 7.90 - free from 120 purchaseat 10 working days
Rest of the world International Colissimo 19.90€ 10 working days